Privacy Policy

Childy Empower provides connected digital tools for families, professionals, schools, nurseries, clinics, therapy centres and multidisciplinary organisations. This policy explains what information we process, why we process it, and the choices available to users.

1. Information we process

We may process account information such as name, email, role, organisation and sign-in details; child profile information entered by authorised users; assessment, plan, goal, session, progress, report, timetable and school-support information; support requests and messages; subscription and transaction records where applicable; and technical information needed to operate, secure and improve the service.

2. Child-related and professional information

Child-related information is available only to users who have an authorised relationship to the child and is further restricted by workspace role and permissions. Families receive access to information that is intended to be shared with them. Internal or confidential professional notes are not intended for family access unless explicitly released through the platform workflow.

3. Noor — AI Specialized Assistant

Noor — AI Specialized Assistant may use information that the signed-in user is already authorised to access in order to provide summaries, explanations, insights and practical suggestions. Noor does not diagnose and cannot replace professional judgement or approve clinical reports, goals or treatment decisions. Access controls continue to apply when Noor is used.

4. Why we use information

We use information to provide and secure the platform, maintain authorised child journeys, support collaboration, generate user-requested reports and summaries, administer subscriptions, respond to support requests, prevent misuse, maintain audit history and improve product reliability.

5. Sharing and access

We do not sell personal data. Information may be shared with authorised users in the same care or education journey according to their role and permissions, and with service providers that help us host, secure, communicate or operate Childy Empower under appropriate safeguards. We may also disclose information when required by applicable law or to protect users and the platform.

6. Security and retention

We use technical and organisational safeguards including authenticated access, role-based permissions, row-level data controls, secure transport and audit mechanisms. Information is retained for as long as needed to provide the service, meet legitimate operational or legal requirements, preserve authorised clinical or organisational records, and resolve disputes or security issues.

7. Account deletion and user choices

Signed-in users can open Settings in the Childy Empower app and initiate an account-deletion request. Requests are reviewed so that shared child, clinical or organisation records can be safely reassigned, retained where required, or removed as appropriate. Users may cancel a pending request before completion.

8. Family access

Family access to a child’s shared care journey is not sold as a paid subscription. A parent or guardian may receive approved and shared information for a linked child according to the permissions of the organisation or professional managing that journey.

9. Changes to this policy

We may update this policy when the product, law or our data practices change. The latest version and its effective date will remain available on this page.

10. Contact

Privacy or data questions can be submitted through Help & Support inside Childy Empower or through the contact options published on childyempower.com.